Xiaomi India, the country’s leading smartphone and smart TV brand, has introduced specialised at-home phone support services for their senior citizen users, strengthening its commitment to its users and fans. As a part of this initiative, Xiaomi will provide phone setup services for senior citizens.
To avail of the services, customers have to follow a few simple steps. They can choose their desired service by scanning a QR Code and filling in their personal details to proceed. Once the personal details are submitted, a Xiaomi service representative will contact the customer to verify the type of service and eligibility by checking their pin code. Once done, a Xiaomi service representative will be at their doorstep at the earliest.
Commenting on the initiative, Muralikrishnan B, President at Xiaomi India said, “At Xiaomi India, we strive to provide our customers with innovative and customised solutions to meet their evolving needs. This service is specifically designed for our senior citizen users who may be unable to visit the Service centre for various reasons. By offering a limited period free of cost at-home service, we want to encourage our users to stay better connected with our teams and enable us to deliver a smooth service. We will continue to align our efforts in making our services accessible to a larger network of customers in the coming years.”
This benefit is exclusively available to senior citizens who reside within 20 kilometres of their nearest service centre. Other customers may also avail of the services but must pay a nominal charge of INR 249 plus taxes. In the first phase, the service will initially go live in 15 cities that include Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Delhi, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mumbai, Noida, Pune.
Xiaomi India is committed to providing the best customer experience and believes in going the extra mile to provide our customers with seamless and hassle-free services. We are confident that the on-door phone support service will be a game-changer and will set a new benchmark in customer service.
